Response to COVID-19
We hope that you and your family are continuing to stay safe and healthy during these difficult times. As the COVID-19 pandemic has developed, it has become clear that the way we are able to interact with our clients has changed for the foreseeable future. Despite that, our goal at Muddy Creek Animal Hospital remains to be able to continue to provide the best veterinary care to pets in our community, while keeping the safety of our clients and team members at the forefront.
As federal and local safety guidelines change and develop, we want you to know that our team is working hard to enact safety measures within our clinic to allow us to continue to provide care for your pets.
What We’re Doing:
Reopening Our Lobby: We are excited to begin welcoming our clients back into the clinic. At this time, one family member will be allowed to accompany their pet into our clinic for their appointment. For now, all technician appointments will remain curbside.
Curbside Concierge Service: We are continuing to offer curbside concierge service to our clients who prefer it. Call us when you arrive and our team will come out to your car and escort your pet to and from their appointment, offering you a contactless visit. Food and medication pick-ups will also continue at our window station.
Protective Equipment: All team members are provided with masks, gloves, and sanitizer stations.
Social Distancing: Our team members will strive to maintain 6 feet of distance from you for our mutual safety.
Healthy Team Members: We’re taking team health seriously, with measures including frequent handwashing and self-check procedures.
Enhanced Cleaning & Sanitizing: Our hospital is cleaned and sanitized frequently, using EPA approved disinfectants, with special attention paid to heavy touch areas like doorknobs, phones, and computers.
Telehealth Services: Away from home or would prefer to stay home? Try out our new Telehealth Services to connect with our veterinarians virtually!
Online Pharmacy: Need medication or prescription food? Check out our online store, where you can order and have the items you need delivered directly to your door.
App: If you haven’t already, download our PetDesk app to access to your pet’s healthcare records, book appointments and connect with our veterinary team.
What We’re Asking You to Do:
Book Ahead: Whenever possible, we ask you to book your appointment ahead of time by phone or online.
Contactless Payment: We have procedures in place to limit contact during the payment process to keep you and our team members safe.
Remain in Your Car: To keep both you and our team members safe, please stay in your vehicle and call us to let us know you have arrived for your appointment.
Wear a Mask and Practice Social Distancing: For the safety of all of our clients and team members, we are continuing to ask clients to wear a mask and practice social distancing while inside of our clinic.
Keep your Cell Phone Close & Charged: If you are utilizing our curbside concierge service, we will be communicating with you via your cell phone during your pet’s visit, so we ask you to make sure it is on and charged during the appointment.